Share your EDD stories and troubles here. You are not alone!
April 26, 2012 · 63 comments
in Pissed!, User Submited
GET YOUR MONEY ELSEWHERE THEN
Are you an EDD employee? You are a shame to your fellow citizens and country. A monkey could do your job better than you!!!
For complaints: you can submit them online via “ask EDD” or call and ask to speak to a supervisor. Good luck!
ask EDD is such a joke… No response. The complaint form goes via snail mail??? really???
It doesn’t work, I have sent like 20+ emails and I have never had a response.
A monkey has better things t do than answer your call.
And a monkey named Brand had nothing better to do than answer my post…
That monkey still though, knows how to fill out a claim form and get his money. Maybe you should take notes
Brand the monkey is an EDD employee posing as an EDD recipient. You are outted, get back to making our lives a living hell like every other EDD employee. You give monkeys a bad name…
Actually, my life is great. I read the manual, understand what I need to do and how to fill out the forms and I get my benefits on time. I help others by teaching them how to follow the rules and not have their benefits delayed rather than go on a website and cry how much EDD sucks. Monkey see, monkey do. Stop being a jackass.
Nobody cares about your life. 99% of people here have valid complaints about the EDD, including those who read the manual and follow the rules. You come off as an EDD shill and apologist. It is fine, just don’t pretend you don’t work for them…
And no one cares for your ignorant comments. I’m trying to help and everything that comes out of your mouth is bull shit.
You’re sick and must be EDD employee you are and example to the reason all EDD employee should be fired and UI should be serviced by another entity
Impossible to fire EDD Staff Strong Union and too many rules. Losers pass probation and never get fired unless there is an act of violence.
You must be one of the apes that work for the edd
That’s implying we can get our money from EDD to start with. Which 50% of the time – you can’t.
I’m astounded by the astronomical immaturity, vitriol, and thin-skinned viciousness seeping out of some posters on this website that either claim to be (or have been) EDD employees or others such as Peter Brand who claim credit for helping people in the same breath they use name calling on a website that was uncalled for. Grow up.
Nobody, even EDD employees, shouldn’t be blanketed together as rude, lazy people out to screw you out of your benefits because I’ve found every representative I’ve encountered to be helpful, fair, and simply doing their job. At the same time, rude and incompetent people exist working for EDD like anywhere else, but it blows me away how some of them go out of their way to come to this website to use any excuse to insult and put down anyone having problems or those who make mistakes. To the rude EDD employees: the exception isn’t the rule. The vast majority of unemployed people are honest, report the income they do manage to make, and are struggling to make ends meet in a terrible economic climate. Abusers exist in every government program and bureaucracy regardless of anything but they don’t illustrate the entire picture just because they’re the ones who get the attention.
Not everyone is automatically versed in the mechanics and ins-and-outs of how every EDD-related process works, but don’t allow these thin-skinned idiots on here to represent all state employees. You have to figure most EDD employees who come here just to put unemployed people down are only going to be the rudely arrogant ones with nothing better to do. The EDD infrastructure, system, and relationship with Bank of America does warrant its legitimate complaints but the vast majority of state employees simply do the job they’re hired to do following the processes they’re directed to follow. Call rude idiots what they are but don’t allow those people to misdirect your anger at others unless you have a good reason. EDD is the embodiment of everything wrong with government bureaucracy but remember California is broke, the unemployment rate is stubborn and static against a House majority that gets nothing done for the working class or middle-class, and this is what bureaucracies look like.
@nick m. Thank you for your thoughtful, fair and balanced analysis. I was laid off twice in the last 5 years after working nonstop for 12 years. Most people who are unemployed want to work and are willing to work. The fact is that the economy is still collapsed. It has been surprising to see the vitriol directed at the victims of the 1%. This site provides a great service and the trolls who come in here to kick eople when the are down are out if line. Thanks again for your excellent post.
Yeah mine was the same im a disabled veteran now but when I filled my claims threw edd they called me a liar and told me they wearnt going to give me a cent I had to get a letter from the doctor to prove it and still havent often anything this place needs to get there stuff togather
EDD functions very well when you are nice and not rude. The majority of problems are self inflicted by the UI Claimants for not reading the guide book, reading the letters and IF NOT SURE making an inquiry timely. It takes initaitive which is why you probably lost your job. 13 UI claims in 28 years and rarely a problem. I read the mail and rules and if not sure I Asked UI with office visits, certified mail letters and ASK EDD. No sympathy for you lazy pathetic whiners. Get off your butt and take action.
Yea right. Poor EDD they must get like thousands of emails & phone calls per day with the same stupid questions.
It is extremely unfair that everyone is treated the same…. there are many legit unemployed people looking for work. Why would I want to be out of work getting a mere 400 per week when I made over 1k per week…camon people! Most people on here should spend the energy actually sending out resumes and looking for a job than whining on here and sending 50 emails to the EDD (but I have to admit reading the posts on here is fun! lol)
Are there any organized efforts to address the inadequacies
of EDD? Are there any attorneys who are
conducting a class action lawsuit? What
recourse do Californians have when the appeals process protects the incompetent
and self-serving actions of EDD? Why is
California’s system to address the multiple types of reported income so
inadequate, misleading and confusing?
Right? They made EVERY EFFORT to rip me off throughout the entire process.
Had to wait for a month for any response. Then finally, they had a phone interviewer call me (another month later) even though it was a cut and dry case (the person who was supposed to watch my son couldn’t anymore so I had to leave my job because they only offered 1-6pm work time and infants can’t exactly take care of themselves. So I need the benefits while I looked for a night job). The interviewer then put the opposite of all my answers down (as they’re trained to do) so I’d get denied. So I was then scheduled yet another month later to see and judge, where I had to show up in person to explain the exact same thing in order to get the benefits.
Then, YET ANOTHER MONTH after that, they sent me a letter saying I am eligible without ever sending a single shred of information about when and how I’ll be receiving payments. I ended up calling my card I had for family benefits nearly a year prior that I happen to forget about in my wallet, just to see since I had nothing else to go off of (as we all know, they ignore all phone calls and letters). The money was going on the card…. the card that I only kept by chance that would’ve obviously been discarded after family leave. So in short, they put it on a card that in all likelihood i would no longer and would never find out about.
Worse; they never sent me any continued claim forms for the first month. So I had to have a phone interview for that too where I was asked to prove things they know damn well are impossible to prove (I sent them letters asking about the claim form, as directed on their site, and the lady asked me “do you have any proof you sent the letters?”) So they denied me any funds from the first month after i spent 3 months waiting for them to stop dicking around.
Yeah… they should be brought to court for sure.
Today, I visited the EDD disability office in Chino Hills, not only was the security guard disrespectful to me and my husband, but his supervisor nor any of the other employees could control the situation and this woman supervisor has the nerve to tell me that she can deny me service!
Let me give you some insight as to how I got an immediate response to EDD bypassing the crap they put you through. I made a mistake on my claim form by answering “NO” that I had looked for a job instead of “YES”. I immediately sent an email via the Web-Cert admitting my mistake per their protocol. I didn’t receive my benefits and a couple days later got a letter in the mail saying I have to have a phone call in two weeks with a rep. to recertify my claim and to answer why I didn’t look for a job. I then sent an email to the Director (PAM.HARRIS@EDD.CA.GOV) and Asst. Director (firstname.lastname@example.org) explaining what I did along with the reference #’s of the emails. Within twenty four hours I was paid and never got the call on the date and time specified as stated in the letter. IT WORKS.
Jim this really helps so much thank you I am emailing them as soon as I get off of work. It is wrong what they are doing they punishing us who worked for our benefits and rewarding people who wont even try to work. I am Hispanic and let me clarify that all my family is from Mexico they came here legally worked and pays taxes and they dont look for handouts. But sadly there are those who make us look bad but that doenst mean we are all the same. I have worked since I was 17 years old and the first time I finally filed for Edd benefits I feel as though I have been punished its not right. Thank you again I pray this works maybe if I call and complain enough they will realize how serious I am or just help me so they wont hear from me anymore what ever works.
For those that do work part time who are about to lose there jobs cause we can’t get to work thank you edd you suck royally….
I have called over a 140 times without being connected one time, I have sent over 20 emails without being replied to 1 time. It has been 2 months and 4 days since I applied for UI.
First, THEY made a mistake on my employer address and came up with some Oakland CA address I have never even seen. I sent them a years worth of W2’s showing that I have in fact worked. That issue was resolved.
Next, They schedule me an interview to ask about my online school and I waited 2 1/2 weeks for that interview. The guy I spoke with on the phone was from India and I could barely understand him. Did they start outsourcing the call center to India? He told me I would have a response within 5-10 days. That was 20 days ago.
The funny thing is I have had a job offer but since I haven’t been paid in over 2 months, I couldn’t afford to accept the job because of the commute times and cost (public transportation is not an option where I live). I would be off UI. Instead they will end up paying me a check of close to 3300 in back pay. Stupid waste of UI money that could have been avoided if they were in any way efficient.
There is no excuse for any claim to take over two months, there is no excuse to not be able to speak with them over the phone, there is no excuse that they cannot reply to emails. The system is broken and needs to be fixed.
It is intentional. They try to route out some people by simply ignoring them and making it impossible for resolutions to any issues. Then they blame things that are blatantly their fault on the claimant to justify not paying them whenever they can.
Well if there are EDD employees here, they won’t find it too funny when our benefits get cut of at the end of December and in turn quite a few of them will be laid off. See how funny they think that is. Also I don’t see their jobs being much in demand; so good luck to them finding jobs.
I’m wondering if it’s a question of race. EDD workers seem to be primarily women of color. I’ve had some communication with EDD and they seem very concerned about this idea. I’m one of the millions of white people who’s families had nothing to do with slavery or apartheid and I’m tired of getting “payback.”
I’ve often thought the same about these people. The vast majority of them are rude, lazy, and clearly incompetent. I work construction and have to deal with these idiots periodically for years and can.tell you that this bureaucracy is staffed by welfare to work formers and recent immigrants. One of the.first things these abusive.jerks learn is that there is no oversight of any kind and they can do as they please. In any given year I have had to put up with several lost letters, claim forms and unnecessary phone interviews that you better be available for or else! I had one women call me who was chewing gum and what sounded like she was clicking her nails. They all are always quick to remind of thier power over you and willingness to use it. “Absolute power corrupts absolutely “! I remember the days when if you had a problem you could go to a local office that was not more than an hour away. Then.you could look them in the eye and solve your problem pretty quickly. Not no more! They hide behind non existing phone lines and bloated websites chock full of useless information. They claim budget cuts but instantly find hundreds of millions of dollars to open additional DMV’s to cater to illegal aliens!
You sir, sound extremely ignorant.
Never got through after calling about 100 times. 50 e-mails not returned. E.D.D. is a joke. Also the debit card is a joke. As of 7-31-14 bank of America refuses to let me withdraw money from my debit card inside the bank. I used to withdraw the whole amount every 2 weeks. Now I am told I must use the atm outside the bank and i can only withdraw $200 every day. My 2 week amount is $490, so $200 withdraw on thurs, $200 on fri , and $80 on sat. The atm does not give out $10 bills so I must leave $10 in my account. My rent is $490 , so I must pay it late. I have contacted an attorney and I am filing a lawsuit.
BofA must have changed their ATM policies because I was able to withdraw $600 with my EDD card….
Its 800 now.
What pisses me off is that u can only get $300 if u go to a teller inside BofA. How stupid is that?
I just called and the lady was rude ass fuck like bitch I’m not unemployed by choice laidoff this people hate there job they need to go elsewhere if you don’t want to help people out
How does the EDD get away with the horrible service, lack of empathy, rude behavior, lack of uderstanding for what professionalism actually is and absolute laziness. EDD is the worst operated organization ever! Ever!
Read my post a little higher in the column about lack of oversight. There many reasons but if you had to put it in a nutshell that’s what it is. Because I work construction I’m in a little known program called the Partial program. This program is for people in certain industries who because of the nature of thier work spend a”partial” amount of time unemployed but must be on a standby status and available to work but can’t take work from just anyone since you can’t be two places at once. However you still need an income when your not working regularly. The partial program is supposed to solve this problem but is managed by the notoriously
incompetent EDD. These idiots have constantly harrassed and withheld benefits from these special program workers over the years. The EDD is so incompetent they have been known for blatantly withholding benefits from these workers for no other reason than not knowing thier own EDD policy regarding Partial Program workers. Last summer I got so frustrated with these arrogant jerks I sought out one of thier over staffed computer kiosk offices that cater to illegal aliens looking for work. My hope was to get some paperwork and information that I needed because they arbitrarily cut my partial benefits once again for yet another worthless phone interview to verify eligiblilty for the program. When they do this they put a hold on any payments to you for weeks at a time. The woman at the front desk refused to even attempt to help me telling me to call or go use the computer. Now wasn’t that the reason why I went there in the first place; because I couldn’t get someone to listen to me via phone or computer? I was initially very nice to her too but when she immediately got rude with me that’s when I lost it and raised my voice and started calling names. It’s a good thing I didn’t get far enough with them to give them my ss number. They’re vindictive and would have really put me in a fix down the road. Anyhow this particular office is
next to a CHP office and I was threatened with arrest so I had to leave but at least I got a chance to give these arrogant “A” holes a piece of my mind so about two dozen people could hear it! It made me feel better at least!
Maybe someone here can guide me in the correct direction..I am a mother, wife and head of house hold providing for a family of 4. I was laid off then my court date was changed by the time the letter with new court date arrived at my home the court date had passed. Long story short Edd did not care and ruled in favor of the employer. This was the first time I eve applied for EDD benefits. The later stated I was over paid since I missed my court hearing years later I went out on maternity leave for a high risk pregnancy. I had to have 2 surgeries while pregnant and only received one partial pymt from Edd in the amount of $348. I had a baby in the Neo Unit and could have used my money calls, and calls later to many Edd employees always repeating myself and nothing ever resolved. I had to go back to work against my Doctors orders as my Husband has been unable to find work for a year now. We filed our income taxes for 2014 and I barely made $19 thousand for 2014. I am still only working a few hours as as I still having many health issues and I am recovering from a 3rd surgery. The only time I can catch up financially due to earned income credit and IRS awarded my entire refund of $7506.00 to Edd overpayment. I was in tears and shock due to this decision I cant pay my rent or purchase a used vehicle to get to work or buy the things my 12 year old and 6 month old need. I need some advise please I am trying to reach out to Edd you cant get anyone on the phone ever. CAN SOMEONE PLEASE HELP OR GIVE ME SOME USEFUL ADVICE I AM DESPERATE TO FIGHT FOR MY RIGHTS THIS ISNT RIGHT!!!! Thank you dont mean to be dramatic but this has gone on for 2 years
You did not follow the rules so you lose. Overpayments are because you mucked up. EDD is owed over 700 million from idiots like you.
Well Tony as much as I would like to sit here and tell you what I think about you you simply are not worth the effort. I actually found out my rights are and I emailed supervisors in the dept of EDD and Disability I went as far up the chain as I could. I was able to get the money I was owed as well as an apology from the supervisor who assisted me. For the hassle I had to go through to get my benefits. In the process since I have been a manager and trained employees to offer professional customer service. I made it a point to let the supervisors know that EDD and Disability employees like you are not trained properly and apparently don’t know your head from your a**. I have received better customer service from a fast food worker than I have from EDD and Disability rep’s. So to you I say simply this How about them apples???? Have a great day Tony and God Bless you :0)
I’m sure it did, feed your egotistical ignorance that is.
The politicians don’t care because most people don’t complain to then or vote I called my State Assembly member, was polite and EDD probelms were fixed. Are you smart enough ti put some effort into this ? Likely no so another reason you don’t have a job. Lazy !
First time being unemployed after 26 years of hard work, filed the honest info online and after 2 weeks received 900.00. After a month of getting a new job. i was audited stating that I was overpaid for the month that I’ve worked thinking I was being covered earlier. Not only I did not benefit from the program they also penalized me 30% of overpayment which technically I was underpaid. Now I have to pay 11170.00.Not only I didn’t benefit from it ,I have to return the money with interest on their favor. I have appealled it several times but all they can say is sorry.
Did you report on your certifications that you had begun working? If you dont report right away then you will recieve an overpayment which penalized and you will get to serve disqualification weeks. (recently disqualified for 9 weeks, for an overpayment that was paid, but still penalized).
EDD stands for erectile dysfunction department
Privatizing the EDD would only be an improvement.
“I can’t register for UI Online because my SDI password and I can’t reset my password because my security question is wrong. Need them both reset.”
Response: “Per our records, you have not registered with UI-Online.” then they include instructions on registering (which include logging the fuck in).
Yeah? NO SHIT! I can’t register because I can’t log in, how are you people this impossibly retarded!? A lobotomized chimp could handle questions and inquiries better than the chucklefucks who “work” at EDD.
There needs to be a class action lawsuit against the unapologetically and intentional shittiness of EDD. They made EVERY EFFORT to rip me off throughout the entire process.
I had to wait for a month for any response. Then finally, they had a phone interviewer call me (another month later) even though it was a cut and dry case (the person who was supposed to watch my son couldn’t anymore so I had to leave my job because they only offered 1-6pm work time and infants can’t exactly take care of themselves. So I need the benefits while I looked for a night job). The interviewer then put the opposite of all my answers down (as they’re trained to do) so I’d get denied. So I was then scheduled yet another month later to see and judge, where I had to show up in person to explain the exact same thing in order to get the benefits.
Then, YET ANOTHER MONTH after that, they sent me a letter saying I am eligible without ever sending a single shred of information about when and how I’ll be receiving payments. I ended up calling my card I had for family benefits nearly a year prior that I happen to forget about in my wallet, just to see, since I had nothing else to go off of (as we all know, they ignore all phone calls and letters). The money was going on the card…. the card that I only kept by chance that would’ve obviously been discarded after family leave. So in short, they put it on a card that they knew in all likelihood I would no longer have and would never find out about.
“I can’t register for UI Online because my SDI password and I can’t reset my password because my security question is wrong. Need them both reset.”
This post is for TonyBaloneyCalifornia in case you did not see my response…Well Tony as much as I would like to sit here and tell you what I think about you you simply are not worth the effort. I actually found out my rights are and I emailed supervisors in the dept of EDD and Disability I went as far up the chain as I could. I was able to get the money I was owed as well as an apology from the supervisor who assisted me. For the hassle I had to go through to get my benefits. In the process since I have been a manager and trained employees to offer professional customer service. I made it a point to let the supervisors know that EDD and Disability employees like you are not trained properly and apparently don’t know your head from your a**. I have received better customer service from a fast food worker than I have from EDD and Disability rep’s. So to you I say simply this How about them apples???? Have a great day Tony and God Bless you :0)
EDD is very dysfunctional. I agree. Staffers get no support in assisting UI &SDI claimants. There are are too many staffers with over 30 years who could retire but don’t. So you get the not my problem attitude. I have seen enough of the non sense having worked 25 years in private sector.
There are no UI Staff in branch offices. Glad you solved your issues as you were persistent. Staffing in branches Workforce Services Staff is down 50% from 2009. After 8 years I’m out soon. I still stand by my comments too many UI & SDI Customers just don’t follow the rules. And there will be no improvement until both sides admit their mistakes. Politicians do not care. UI rate is lower now.
Remember this, the private sector moves faster than the government. Have you dealt with the IRS or FTB lately ? ID & tax refund theft s rampant at the IRS (60 minutes last night) and only 36% of calls are answered. I pay estimated taxes quarterly and pay the balance 4/15/year. No refund for them hackers to steal.
Tony, one of my professors told me this was the best way to go.. pay taxes early and save your money to pay during 4/15 deadline. Do you report 99 on your W4 withholding forms?
I am thinking of doing this this time around. It’s either you managing your money or the IRS managing it for you.
I claim 14 so on withholdings for taxes. You must be accurate to avoid penalties. Employer is suppose to Notify IRS & FTB but they never did. I avoid underpayment penalties every year. Why loan your money to them for free. It helps to be tax pro.
I agree with most everyone else that EDD sucks.
However lately, I have good success with getting through on the phone lately. Though i still think the phone system is messed up. How can u call one minute and have to many callers and 3 minutes later the wait time is only 5mins(actually less when they pick up the phone)…
How did you get through to a supervisor? I have been attempting to call and I am always feed some BS that their is no supervisor that takes complaints or they are on lunch, or my favorite, act like they will transfer me and actually hang up. I have applied 3 times this year alone and haven’t receive not one response. Not an email not a letter. Its terrible that it took you 2 years to receive what you entitled to but glad to hear that it can be done.
I was unable to get anyone when they were answering the phone for 8 hours now it is totally impossible. They excecpt you to do everthing perfect.
@Peter brand I have a question since your a EDD. Employee. If I file for a claim and get approve and from there I collect for a year, but during that year I been having problem that had to call the 1800 number almost 3 times every month. When I would talk to them they keep asking for my last employer and the information address, number, name of manager every time as well. EDD will put me on hold for a few minutes, I guess to investigate. When they will return to the line. They would say everything is ok I should be receiving my funds soon. This was every month. After the year pass I call to notify edd that I gotten employment and that I’m done. I summit my last claim with the chance of receiving a little bit of funds. When I went to claim the funds in the atm. They weren’t there, so I call them to know what’s going. They said that there was a over payment done. That I lied about my last employer and i shouldn’t of been receiving any funds. Making me responsible for giving them my money back. This could of been avoided if edd would of done there job right and investigate well like they assume they did in the beginning. As a employee do you think it’s ok to get hook on a debt that shouldn’t be, because it’s obviously my funds I did the last year.
If I file for a claim and get approve and from there I collect for a year, but during that year I been having problem that had to call the 1800 number almost 3 times every month. When I would talk to them they keep asking for my last employer and the information address, number, name of manager every time as well. EDD will put me on hold for a few minutes, I guess to investigate. When they will return to the line. They would say everything is ok I should be receiving my funds soon. This was every month. After the year pass I call to notify edd that I gotten employment and that I’m done. I summit my last claim with the chance of receiving a little bit of funds. When I went to claim the funds in the atm. They weren’t there, so I call them to know what’s going. They said that there was a over payment done. That I lied about my last employer and i shouldn’t of been receiving any funds. Making me responsible for giving them my money back. This could of been avoided if edd would of done there job right and investigate well like they assume they did in the beginning. As a employee do you think it’s ok to get hook on a debt that shouldn’t be, because it’s obviously my funds I did the last year.
The California EDD Dept. is completely dysfunctional!
Not only that, one CANNOT reach them by phone to resolve a problem!
Problem 1: I could not get into the web site even though I had my
username and password written down. I finally did get through to someone
in that dept. and they helped me re-establish my password. I noted to
them that my security question was what was my first car and although
there was NO ambiguity on the answer to this question, I answered
correctly and it would still not let me in, saying my answer was
incorrect even though it was not.
Anyway so she helped me get in and set a new password which I carefully
wrote down. Note here that I work online and am very familiar with
online processes and procedures so I know what I’m doing and did NOT
mistakenly write down the new password.
Anyway I can no longer get into the web site again even with the new
correct password and it asks the SAME security question which I
previously confirmed was correct, and I am still being told my answer to
my own security question is incorrect! So I still cannot get in.
Problem 2: I have called 4 times to the number given online to resolve
my issue. (not my issue getting into the site but the issue I need to
talk with them about regarding my claim!)
First of all it is UNACCEPTABLE that they are only open from 8am to noon every day!
RIDICULOUS for the STATE OF CALIFORNIA with an economy bigger than most
foreign countries cannot operate the UI office more than 4 hours a day.
It is more than obvious based on the fact one cannot reach them, that
being open only 4 hours a day is NOT ENOUGH!
Anyway so I have called numerous times and each time I am either put on
hold for an hour and then disconnected, OR I am told, after 5 minutes of
phone menu hell, answering all their questions, listening to dozens of
options, that I need to hang up and try again another time.
This is INFURIATING and I cannot express clearly or strongly enough how
much I DESPISE THE CA EDD DEPT! IT is SHAMEFUL how horribly they are run
with OUR TAX DOLLARS and OUR UNEMPLOYMENT MONIES that I as a hard
working person paid into for many years! Now when I need them, finally,
they are totally unavailble to help me get my money and resolve my
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