So I’ve been going through the same troubles as many others here in regards to not receiving my funds yet (should have been deposited into BofA EDD card last Thursday). I sent the claim form on 11/25 and am still waiting. It has never been late, so this is a first for me.
After contacting the EDD about 100 (no joke) on Friday and getting hung up on by their automated service, I did some research and was able to contact a direct line which put me through to a rep. The number is (714)782-1385. If they tell you that they need to transfer you to your correct branch, inform them that you are frustrated by constantly being hung up on and they will assist you.
After speaking to 3 reps at that number (got transferred to the automated line the first two times, which hung up on me), I told the woman that I need her help and do NOT want to be transferred. I was told by the first two reps that my claim forms were NOT filled out AT ALL. In other words, she said they were completely blank. Now, after working at a law office for 7 years, where everything was super detail oriented, I have made sure to make copies of EVERY claim form I mail out to avoid this type of issue. I had explained that that cannot be true as I have the form and it is COMPLETELY filled out. She then said, “hold on”, and transferred me. I cannot believe the EDD is blatantly lying to me about what has gone wrong. She then came back and explained that I need to be transferred to a claim adjuster who will assist me over the phone in getting the missing data “filled out”. Suffice to say, I was transferred and hung up on my automated system “due to a high volume of calls…”
I called one last time, and FINALLY the woman gave me a website where I can send a direct email and receive a response NO LATER then 24 hours (wish I had done this on Friday as my rent is already past due!) So I visited https://askedd.edd.ca.gov/asp/frmEDDCOMM.aspx and filled out the online form. For category, select Unemployment Insurance Benefits. For sub-category, select Payments. For select a topic, select Where’s my Payment? At that point you will be sent to a fill in box where it asks certain information to be sent to them. You will then receive a reference number that you should write down.
In addition, the EDD rep told me that I can also mail the EDD regarding the delay, which I did, via priority mail with certification and I made copies of the proof of mailing for my reference so they don’t claim that they never received it. I basically wrote the same thing that I did in my email that I sent to them and sent it over to two seperate PO Box address, one to the address on my claim form (which the EDD rep told me to send to) as well as the address on the website (Unemployment Insurance
Employment Development Department
P.O. Box 826880 – UIPCD, MIC 40
Sacramento, CA 94280-0001)
At that point, I visted a local Job Center that is an EDD certified location and they said they couldn’t help me and that there were no locations in California that I can visit to discuss these matters. She gave me the customer service number and said good luck.
Suffice to say, I am frustrated like the rest of you. I will continue being persistent in my pursuit of my benefits, as should you. Remember, this is money you have EARNED, so do NOT hesitate to let them know that this is an issue and is not a fair situation to have to be stuck in with sensitive bills and expenses being pushed back due to late payments.
Anyways, hope that helps.