• anonymous

    We all make mistakes! I did the same thing and was able to access 2 or 3 days later. Good luck!

  • SDI Friend

    A locked SDI account resets automatically after a full 60 minutes. But be sure to wait the FULL 60 minutes. If you try to sign on after 58 minutes, the “lock clock” begins the 60 minute count again

    • SDI Hater

      Woah… Didn’t expect to find an answer. Thank you so much! I tried calling them to reset and it hung up on me because they’ve reached the maximum number of callers (WTF?!).

    • Brenda

      Thanks so much! I’ll try that. I too got that “maximum number of people has been reached” message. They want to encourage people to enroll online, but they make it very difficult.

  • Padma

    Same here. And I always hit max call limit as well. Will retry logging in after 60 minutes (maybe couple hours to be sure.) This is annoying.

  • SuperFrustrated2

    Thanks so much for that answer!! What a royal pain in the keaster. There is NO way to get a simple, but yet very important, question answered like this about the on-line process.. gar! If they want ppl to use on-line then they need to step on the ol Q&A bit.

  • anonymous

    This website is absolutely horrendous. An idiot clearly made it, or I should say a genius actually. If you think about it, no one actually has to work at the EDD office. My account is locked, their temporary password doesn’t seem to be working because of course, their temporary password usually involves the most difficult arrangement of numbers, letters and other randomness. The website tells me to call (during the wrong hours btw) and doesn’t let me in, and when I call their office, it hangs up on me and tells me to go online. I never get my disability and they don’t have to do a damn thing. Love it.

    • Cynthia

      Exact same thing here! I tried to call their “tech support” (option 6) and after waiting 90 minutes, the guy said he cannot help me with that. Just to keep trying to reset my password after an hour. I have done this 7 TIMES and I still cannot get in!!!

  • luke

    yeah dude. unemployment insurance is a FULL TIME JOB 😉

  • c.lowe

    I’m the same boat. I reset the password and still didn’t work. Called the help desk and I always get the same thing automated system then a to many callers,and it hangs up. YES EDD SUCKS…and know I’m locked out lol..what else can go wrong..

  • angry

    Happy to hear it’s not just me. I can’t get on at all. Reset my password over 4 hours ago and it still says my account is locked. I’m not sure how long I have to wait before I can log back in. I hate to wait for everything to come in through the mail.

  • jim

    finally got through and got a temp password bust I’m unable to reset it. Any suggestions????

  • jim


  • chefanie

    My password jas been locked FOR WEEKS! No kidding. It wont let me do a temporary password, so here I am wasting my morning away redialing, again and again..

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