continued claim form


I’m trying to determine my 10 digit EDD Customer Account Number from my “Continued Claim Form”. This is 10 digits so not the same as SSN.

There is a long string of numbers near the top of my continued claim form – the string starts off with my SSN (represented as 1-9 below). Then there are 24 characters after that(represented as A-X below).

Can someone kindly look at their continued claim form and tell me which letters below represent the Customer Account Number?


Many thanks!


I’ve been approved for Unemployment Insurance through California’s EDD. So far, I’ve received two continued claim documents that say, “Your balance after this payment is…” yet no payment came with either continued claim form. It doesn’t appear possible to speak to anyone when I call, nor does the online message system work to my advantage.

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I had an open claim from 9-12-14 until 9-12-15. I filed a new claim on 9-20-15 (because Im under the impression that because there are no more federal extentions you just need to file a new claim). Ive now recieved some very confusing letters from the EDD. The first letter I got says that its a notice of determination of invalid claim, section 1277 (doesnt this mean I was denied?). The second letter says its a notice of unemployment insurance award and the amount I was awarded. The third is a continued claim form that tells me to certify just as I did last year when recieviving benefits. So doesnt that mean I am going to get my money??? Please help!!! Im so confused and cant find any current info online :(


I’m a bit confused and see if maybe one of you guys on here can help out with thoughts and inputs. So I filed a new claim mid-June and got my a response letter a week and a half later with my benefits amount on there as well as a continued claim form telling me to start filing for benefits starting July 5. BUT I realized that I should’ve waited until July to file a new claim form based on their quarterly base chart (to receive a more substantial benefit) ! Stupid me !

So I called in and got through to a representative on the phone to cancel my current claim.

Fast forward 3 days later into July, I filed another new claim since I had cancelled the previous one. A week and a half later, I received my EDD letter with the benefit amount but this time no continued claim form which is different. I just called into the telecert line to see if I can telecert and it stated that I could.

So now I’m confused. Being able to telecert right now without getting a continued claim form sent with the EDD confirmation letter is odd because usually the system won’t let you certify for benefits until you get that mailed continued claim form with the minimum date to certify….SO does that mean THAT continued claim form is still attached to my cancelled claim?

Or me being able to telecert right now is attached to the current claim and not the cancelled one?

If I certify right now, how do I know if EDD is using the right claim (this current claim) instead of the previous cancelled claim?

Sorry for the confusing question. Hope it makes sense !


I used webcert to certify for benefits for the weeks ending the 26th of april and still no funds. On webcert it says issued but b of a card shows nothing. This will be my second payment. My first payment was deposited on the card in three days total. I also got my new continued claim form in the mail today 5/2/15 and its has no when to file date or a payment history for the weeks im still waiting payment for even tho it says issued for those weeks . Can someone give me some insight on whats going on cause this is rediculous lol


I mailed my last continued claim form on the 20th. It’s the 28th and I haven’t been paid yet. Anyone else experienced/experiencing this long a wait after mailing in a claim?

(And yes, I’m going to web-cert or tele-cert next time.)


I was getting Paid Family Leave, and now am switching to Unemployment. I received my continued claim form, however, the first three days of week 1 I was on Paid Family Leave. How do I claim the last four days, but not the first three? Has anyone gone through this?

My best guess would be to check that I worked or earned money on question 6 and put PFL as the employer, but that just seems wrong. I don’t want to fill the form out wrong because it’s such a hassle whenever anything isn’t done perfectly with EDD.

Please only answer if you for sure know how to properly fill out the form.

Thank You!